Consumer perception of interface quality, security, and loyalty in electronic commerce.
Hsin Hsin ChangSu Wen ChenPublished in: Inf. Manag. (2009)
Keyphrases
- electronic commerce
- service quality
- online banking
- mobile commerce
- electronic transactions
- electronic payment
- information security
- online shopping
- customer satisfaction
- electronic marketplaces
- security requirements
- business models
- business transactions
- access control
- statistical databases
- small and medium sized enterprises
- agent mediated
- automated negotiation
- negotiation protocol
- network security
- security issues
- competitive advantage
- security policies
- online stores
- security mechanisms
- online auctions
- payment systems
- website
- intrusion detection