Service quality in retail market: effect on attitude, satisfaction and loyalty to the store brands.
Sameh TebourbiRomdhane KhemakhemPublished in: Int. J. Bus. Perform. Supply Chain Model. (2017)
Keyphrases
- service quality
- customer satisfaction
- subjective norm
- competitive environment
- service providers
- electronic commerce
- user satisfaction
- online shopping
- quality of service
- customer retention
- competitive advantage
- information systems
- customer loyalty
- supply chain
- information quality
- call center
- technology acceptance
- incident management
- stock price
- job satisfaction
- database systems
- database
- attitudes toward
- market share
- information technology
- behavioral intention
- website
- databases
- real time