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Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry.
Shantanu Godbole
Shourya Roy
Published in:
KDD (2008)
Keyphrases
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business intelligence
text classification
data analysis
data warehousing
business information
end users
decision support
data warehouse
business analytics
knowledge management
knowledge discovery
data mining
decision making
enterprise data
business decisions
service providers
information technology
web services
service oriented
business requirements