Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry.
Shantanu GodboleShourya RoyPublished in: KDD (2008)
Keyphrases
- business intelligence
- text classification
- data analysis
- data warehousing
- business information
- end users
- decision support
- data warehouse
- business analytics
- knowledge management
- knowledge discovery
- data mining
- decision making
- enterprise data
- business decisions
- service providers
- information technology
- web services
- service oriented
- business requirements