Self-Service-Portale für das IT-Service-Request-Management: Identifikation relevanter Use-Cases.
Sebastian FloereckePublished in: HMD Prax. Wirtsch. (2022)
Keyphrases
- management system
- service management
- service delivery
- service platform
- configuration management
- service providers
- life cycle
- business intelligence
- information systems
- management policies
- service requests
- service oriented
- service composition
- distributed computing systems
- service provisioning
- information management
- project management
- enterprise systems
- end to end
- user requests
- decision support
- reference architecture
- customer service
- physical location
- customer support
- service systems
- data warehouse
- knowledge management
- service oriented architecture
- data management