Online Shopping Agents: An Exploratory Study of Users' Perceptions of Service Quality.
Calin GurauPublished in: ICEIS (4) (2008)
Keyphrases
- service quality
- online shopping
- user satisfaction
- customer satisfaction
- shopping behavior
- internet usage
- service providers
- electronic commerce
- purchase intention
- online shoppers
- end users
- information systems
- social media
- decision making
- quality of service
- job satisfaction
- information quality
- third party
- competitive advantage
- database
- response time
- online retailers
- subjective norm
- user interface
- recommender systems
- personal information
- collaborative filtering