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Modeling customer satisfaction for new product development using a PSO-based ANFIS approach.
Huimin Jiang
C. K. Kwong
W. H. Ip
T. C. Wong
Published in:
Appl. Soft Comput. (2012)
Keyphrases
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customer satisfaction
online shopping
service quality
customer service
real time
particle swarm optimization
data mining
user satisfaction
neuro fuzzy
experimental data
artificial neural networks
data analysis
database systems
product design
decision making
marketing strategies
customer reviews
customer retention