Measuring Information Systems Service Quality: Concerns for a Complete Canvas.
Leyland F. PittRichard T. WatsonC. Bruce KavanPublished in: MIS Q. (1997)
Keyphrases
- service quality
- information systems
- information quality
- user satisfaction
- customer satisfaction
- service providers
- online shopping
- quality of service
- electronic commerce
- competitive advantage
- technology acceptance
- information technology
- job satisfaction
- knowledge sharing
- incident management
- real time
- knowledge management
- web services
- decision making
- social networks