Call Center Demand Forecasting using Intelligent Agents.
Wen-Bin YuJames H. GrahamPublished in: IASSE (2003)
Keyphrases
- intelligent agents
- call center
- demand forecasting
- agent technology
- historical data
- service level
- supply chain
- multi agent
- multi agent systems
- service quality
- arrival rate
- software agents
- intelligent systems
- artificial intelligence
- agent architecture
- forecasting accuracy
- mental states
- queue length
- building intelligent
- mobile agents
- belief desire intention
- real time
- intelligent software agents
- artificial neural networks
- reinforcement learning
- neural network