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Quality management and improvement: A framework and a business-process reference model.
Luiz Cesar Ribeiro Carpinetti
Thiago Buosi
Mateus Cecílio Gerolamo
Published in:
Bus. Process. Manag. J. (2003)
Keyphrases
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reference model
business process
reference models
business processes
process model
quality management
software architecture
case study
information systems
metamodel
business process management
data mining
relational databases
xml documents
data quality
business process modeling