Models towards a hybrid conversational agent for contact centres.

Gopal Ravi Sankar Jéan H. Greyling Dieter Vogts Mathys C. du Plessis

Published in: SAICSIT (2008)

Keyphrases

conversational agent
machine learning
probabilistic model
experimental data
accurate models
neural network
case study
evolutionary algorithm
statistical model
autoregressive
natural language interfaces