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Modeling Customer Satisfaction based on Kano Model from Online Reviews: Focused on Deep Learning Natural Language Processing.

Myeong-Seok OhTaeyeon KimEun Tack Im
Published in: BCD (2022)
Keyphrases
  • customer satisfaction
  • natural language processing
  • deep learning
  • probabilistic model
  • information systems
  • artificial intelligence
  • information extraction