Distribution Channels in Greek Ferry Services: An Investigation of Customers' Preferences and Managers' Perceptions.
Marika VasilatouPanos LouvierisPublished in: ENTER (2004)
Keyphrases
- service providers
- personal preferences
- business activities
- customer service
- decision making
- marketing campaigns
- cost efficient
- web services
- customer satisfaction
- customer preferences
- information systems
- potential customers
- service quality
- customer data
- user preferences
- service oriented
- governmental organizations
- information technology
- queueing model
- probability distribution
- customer support
- arrival process
- single server
- cloud computing
- service times
- service composition
- financial services
- business opportunities
- product information
- product recommendation
- content providers
- online shopping
- communication channels
- information services
- mobile applications
- steady state