Quality, Satisfaction and Value in Outsourcing: Role of Relationship Dynamics and Proactive Management.
Nithya RajamaniDeepa ManiSameep MehtaMurthy ChebiyyamPublished in: ICIS (2010)
Keyphrases
- information systems
- relationship management
- high quality
- service quality
- user satisfaction
- data management
- dynamic model
- information technology
- quality aware
- service providers
- dynamical systems
- information management
- management system
- higher quality
- quality assessment
- process management
- quality measures
- improve quality
- quality management
- software engineering