Intellectual capital - defining key performance indicators for organizational knowledge assets.
Bernard MarrGiovanni SchiumaAndy NeelyPublished in: Bus. Process. Manag. J. (2004)
Keyphrases
- intellectual capital
- knowledge assets
- knowledge management
- organizational learning
- key performance indicators
- business intelligence
- competitive advantage
- knowledge sharing
- knowledge management systems
- tacit knowledge
- business processes
- information technology
- human resources
- information systems
- business requirements
- human capital
- process oriented
- business strategy
- sql server
- technological innovation
- case study
- decision making
- software engineering
- e government
- knowledge intensive
- database
- data warehouse
- artificial intelligence
- databases