How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model.
Dong-Geun OhPublished in: J. Libr. Inf. Sci. (2023)
Keyphrases
- customer satisfaction
- service quality
- user satisfaction
- online shopping
- customer service
- electronic commerce
- marketing strategies
- service providers
- financial risk
- core competence
- customer reviews
- call center
- information quality
- information systems
- database
- evaluation model
- competitive advantage
- product design
- quality of service
- customer support
- real time
- customer retention
- metadata
- internet banking