Gather customer concerns from online product reviews - A text summarization approach.
Jiaming ZhanHan Tong LohYing LiuPublished in: Expert Syst. Appl. (2009)
Keyphrases
- text summarization
- online product reviews
- customer reviews
- customer satisfaction
- opinion mining
- sentiment classification
- named entity recognition
- natural language processing
- information extraction
- question answering
- electronic commerce
- multi document summarization
- sentiment analysis
- query expansion
- machine learning
- semi supervised
- product reviews
- natural language
- service quality
- graphical models
- topic modeling
- automatic text summarization
- similarity measure