An Asymptotic Analysis of a Queuing Model for a Call Center.
K. Senthamarai KannanC. VijayalakshmiPublished in: Int. J. Bus. Data Commun. Netw. (2008)
Keyphrases
- asymptotic analysis
- queuing model
- call center
- fluid model
- arrival rate
- heavy traffic
- service level
- single server
- asymptotically optimal
- service quality
- queue length
- service times
- queueing model
- queueing networks
- queueing systems
- steady state
- agent technology
- state dependent
- stochastic model
- neural network
- supply chain
- information systems