Queues with slow servers and impatient customers.
Nir PerelUri YechialiPublished in: Eur. J. Oper. Res. (2010)
Keyphrases
- poisson arrivals
- arrival rate
- service rates
- asymptotically optimal
- service times
- heavy traffic
- call center
- queueing systems
- customer classes
- steady state
- single server queue
- queue length
- processor sharing
- queueing networks
- single server
- queueing model
- service systems
- waiting times
- state dependent
- arrival process
- priority queue
- arrival processes
- stationary distribution
- holding cost
- traffic intensity
- neural network
- service level
- markov chain
- databases
- customer relationship management
- special case
- data mining
- retrial queue