Grouping of Customer Opinions Written in Natural Language Using Unsupervised Machine Learning.
Frantisek DarenaJan ZizkaKarel BurdaPublished in: SYNASC (2012)
Keyphrases
- machine learning
- written in natural language
- supervised learning
- unsupervised learning
- supervised classification
- machine learning methods
- machine learning algorithms
- natural language
- semi supervised
- feature selection
- electronic commerce
- learning algorithm
- natural language processing
- text mining
- data mining
- information extraction
- text classification
- knowledge acquisition
- customer service
- artificial intelligence
- database
- knowledge based systems
- knowledge representation
- social media
- high level
- case study
- customer satisfaction