Methodology to Align Business and IT Policies: Use Case from an IT Company.
Christophe FeltusChristophe IncoulJocelyn AubertBenjamin GâteauAndré AdelsbachMarc CamyPublished in: ARES (2009)
Keyphrases
- business processes
- manufacturing companies
- case study
- financial information
- information systems
- customer service
- competitive intelligence
- financial statements
- customer data
- business intelligence
- customer relationship management
- electronic commerce
- business process
- business decisions
- real world
- software vendors
- business strategy
- optimal policy
- decision making
- customer support
- business applications
- business activities
- high tech
- knowledge management
- product life cycle
- cost benefit analysis
- data quality
- competitive advantage