Evaluating two new heuristics for constructing customer clusters in a VRPTW with multiple service workers.
Gerald Senarclens de GrancyMarc ReimannPublished in: Central Eur. J. Oper. Res. (2015)
Keyphrases
- customer satisfaction
- electronic commerce
- customer service
- service providers
- exact algorithms
- call center
- service quality
- service requirements
- information technology
- service times
- fuzzy clustering
- heuristic methods
- service composition
- memetic algorithm
- web services
- vehicle routing problem
- knapsack problem
- dynamic programming
- clustering algorithm