Exploring the Relationship between Aviation Service Quality and Customer Satisfaction Based on Big Data Technology.
Ling HongWeiguo ChenPublished in: ISBDAI (2020)
Keyphrases
- service quality
- customer satisfaction
- big data
- data driven decision making
- data processing
- cloud computing
- service providers
- online shopping
- social media
- user satisfaction
- business analytics
- data management
- big data analytics
- data analysis
- technology acceptance
- customer service
- marketing strategies
- quality of service
- business intelligence
- data warehousing
- knowledge discovery
- case study
- information systems
- product design
- call center
- information quality
- electronic commerce
- competitive advantage
- data science
- data mining
- real time
- job satisfaction
- real world
- customer support
- competitive environment
- information retrieval
- internet banking
- web services
- internet shopping
- website
- metadata