Anchorage: Visual Analysis of Satisfaction in Customer Service Videos Via Anchor Events.
Wong Kam-KwaiXingbo WangYong WangJianben HeRong ZhangHuamin QuPublished in: IEEE Trans. Vis. Comput. Graph. (2024)
Keyphrases
- visual analysis
- customer service
- customer satisfaction
- eye tracking data
- event detection
- information visualization
- user satisfaction
- service quality
- visual analytics
- data analysis
- levenshtein distance
- human activities
- event recognition
- governmental organizations
- business strategy
- video event
- customer support
- data management
- call center
- video frames
- steady state
- video sequences
- real world