Business process management in small- and medium-sized enterprises: an empirical study.
Robert SingerPublished in: S-BPM ONE (2015)
Keyphrases
- business process management
- small and medium sized enterprises
- business processes
- business process
- electronic commerce
- information and communication technologies
- service oriented
- information systems
- enterprise architecture
- process model
- web services
- decision making
- expert systems
- information technology
- emergency management