Impatient customers in an M/M/1 queue with single and multiple working vacations.

N. Selvaraju Cosmika Goswami

Published in: Comput. Ind. Eng. (2013)

Keyphrases

single server
queue length
queueing model
call center
arrival rate
customer classes
service rates
steady state
heavy traffic
service times
real time
queue size
arrival process
waiting times
multiple targets
asymptotically optimal
website
information systems
data mining