Evaluating Group Difference in Gender During the Formation of Relationship Quality and Loyalty in ISP Service.
Chieh-Peng LingCherng G. DingPublished in: J. Organ. End User Comput. (2006)
Keyphrases
- service quality
- customer satisfaction
- service providers
- management system
- web services
- high quality
- higher quality
- user satisfaction
- linear relationship
- group formation
- data quality
- online shopping
- service composition
- age groups
- mobile services
- competitive advantage
- social networks
- quality assessment
- information services
- website