Signaling Service Quality Through Queue Disclosure.
Pengfei GuoMoshe HavivZhenwei LuoYulan WangPublished in: Manuf. Serv. Oper. Manag. (2023)
Keyphrases
- service quality
- call center
- service providers
- customer satisfaction
- queue length
- electronic commerce
- information loss
- steady state
- user satisfaction
- arrival rate
- quality of service
- information systems
- information quality
- online shopping
- statistical databases
- competitive advantage
- data quality
- markov chain
- competitive environment
- response time
- single server
- end users
- private information
- social networks
- privacy preserving
- service times
- loss probability
- incident management