The joint effect of buyer-supplier interaction and service complexity on B2B buyer satisfaction.
Rafael TeixeiraEly Laureano PaivaCelso Augusto De MatosPatrick VeselPublished in: Int. J. Serv. Technol. Manag. (2020)
Keyphrases
- electronic commerce
- service quality
- reverse auction
- supply chain
- trusted third party
- multi attribute
- transaction costs
- customer satisfaction
- decision makers
- service discovery
- decision process
- information services
- electronic business
- order quantity
- auction mechanisms
- service providers
- human computer interaction
- computational complexity
- web services
- information systems
- decision problems
- software agents
- service level
- production cost
- user interaction
- worst case
- end users