Nature versus nurture: an examination of factors that contribute to IT service quality.
Janette MoodyPublished in: CPR (2009)
Keyphrases
- service quality
- customer satisfaction
- service providers
- technology acceptance
- electronic commerce
- user satisfaction
- information systems
- quality of service
- online shopping
- competitive advantage
- information quality
- factors that influence
- database
- incident management
- internet shopping
- job satisfaction
- call center
- factors influencing
- factors affecting
- data model
- decision making