The impact of voice characteristics on user response in an interactive voice response system.

Rochelle E. Evans Philip T. Kortum

Published in: Interact. Comput. (2010)

Keyphrases

interactive voice response
user preferences
user queries
user input
user centric
user experience
user interaction
user profiles
real time
end users
user satisfaction
recommendation systems
user requirements
web services
e learning
text to speech
machine learning