A decision rules approach for improvement of airport service quality.
James J. H. LiouChing-Hui TangWen-Chien YehChieh-Yuan TsaiPublished in: Expert Syst. Appl. (2011)
Keyphrases
- decision rules
- service quality
- customer satisfaction
- rough sets
- service providers
- rough set theory
- electronic commerce
- competitive advantage
- decision trees
- information quality
- user satisfaction
- positive and negative
- rule induction
- information systems
- decision table
- quality of service
- rule sets
- attribute oriented
- incident management
- rough set model
- rough sets theory
- statistical decision theory
- online shopping
- competitive environment
- call center
- job satisfaction
- rule learning
- real time
- decision functions
- knowledge base
- artificial intelligence
- internet shopping
- machine learning