The role of multidimensional switching barriers on the cognitive and affective satisfaction-loyalty link in mobile communication services: Coupling in moderating effects.
Moon-Koo KimMyeong-Cheol ParkJong-Hyun ParkJimin KimEunhye KimPublished in: Comput. Hum. Behav. (2018)
Keyphrases
- communication services
- user centric
- service management
- customer satisfaction
- service quality
- mobile clients
- mobile devices
- computer networks
- wireless communication
- mobile phone
- mobile learning
- multimedia communication
- m learning
- mobile computing
- multimedia information
- network resources
- context aware
- mobile users
- mobile applications
- human computer interaction
- mobile networks
- smart phones
- mobile environments
- e learning
- personal information
- mobile terminals
- mobile communication
- computing environments
- power consumption
- web services