From Selling Products to Providing User Oriented Product-Service Systems - Exploring Service Orientation in the German Machine and Plant Manufacturing Industry.
Konstantin KernschmidtStephanie PreißnerChristina RaaschBirgit Vogel-HeuserPublished in: PLM (2015)
Keyphrases
- service systems
- user oriented
- manufacturing industry
- manufacturing companies
- product information
- web technologies
- pricing strategies
- service level
- service oriented
- supply chain management
- product quality
- call center
- enterprise systems
- queueing model
- user interface
- service selection
- heavy traffic
- steady state
- supply chain
- stochastic models
- arrival rate
- flowshop
- purchase decision