Online Purchasing of Simple Retail Goods: The Impact of e-Service Quality as Provided by Electronic Commerce Functionalities.
Pierre HadayaJean ÉthierPublished in: HICSS (2008)
Keyphrases
- electronic commerce
- service quality
- online shopping
- internet shopping
- customer satisfaction
- business transactions
- customer loyalty
- online banking
- tourism industry
- databases
- group buying
- mobile commerce
- call center
- competitive advantage
- business models
- small and medium sized enterprises
- electronic markets
- information quality
- online stores
- agent technology
- data mining
- electronic transactions
- real time