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An Assessment of the Impact that Service Quality and Customer Satisfaction Possess on Customer Loyalty in Internet Banking.
Tahir Iqbal
Published in:
Int. J. Online Mark. (2020)
Keyphrases
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customer satisfaction
service quality
internet banking
customer loyalty
service providers
electronic commerce
quality of service
user satisfaction
marketing strategies
information systems
information quality
call center
real time
job satisfaction
competitive advantage
hong kong
data analysis