Service System Axioms that Accept Positive and Negative Outcomes and Impacts of Service Systems.
Steven AlterPublished in: ICIS (2017)
Keyphrases
- service systems
- positive and negative
- service oriented
- web technologies
- positive or negative
- service level
- queueing model
- enterprise systems
- service requests
- decision rules
- call center
- queue length
- service selection
- steady state
- arrival rate
- machine learning
- service times
- service composition
- mobile agents
- stochastic models
- pattern recognition
- decision trees
- web services