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Lessons from Real-World Reinforcement Learning in a Customer Support Bot.
Nikos Karampatziakis
Sebastian Kochman
Jade Huang
Paul Mineiro
Kathy Osborne
Weizhu Chen
Published in:
CoRR (2019)
Keyphrases
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customer support
real world
reinforcement learning
customer service
data mining
technical support
multi agent
high tech
mass collaboration
case study
world wide
customer satisfaction
databases
end users
optimal policy