On a Data-Driven Method for Staffing Large Call Centers.

Achal Bassamboo Assaf J. Zeevi

Published in: Oper. Res. (2009)

Keyphrases

call center
asymptotically optimal
service level
service quality
arrival rate
heavy traffic
agent technology
queue length
queueing model
neural network
customer service
service systems
probabilistic model
service times
service rates