Modelling speech service quality: From conversational phases to communication quality and service quality.
Sebastian MöllerFriedemann KösterBenjamin WeissPublished in: QoMEX (2017)
Keyphrases
- service quality
- customer satisfaction
- human communication
- user satisfaction
- service providers
- quality management
- information quality
- electronic commerce
- quality of service
- online shopping
- call center
- information systems
- competitive advantage
- speech recognition
- multi party
- job satisfaction
- speech signal
- competitive environment
- hearing impaired
- information sharing
- conversational agent
- incident management