QBD approximations of a call center queueing model with general patience distribution.
Ken'ichi KawanishiPublished in: Comput. Oper. Res. (2008)
Keyphrases
- queueing model
- call center
- arrival rate
- service times
- finite capacity
- service systems
- service level
- waiting times
- queueing systems
- arrival process
- asymptotically optimal
- steady state
- service quality
- independent and identically distributed
- queue length
- agent technology
- heavy traffic
- special case
- state dependent
- queueing networks
- stationary distribution
- fluid model
- neural network
- learning algorithm