A Case Study Approach to Examining Service Information Requirements.
Rachel CuthbertParis PennesiDuncan C. McFarlanePublished in: Information Technology in the Service Economy (2008)
Keyphrases
- web services
- case study
- customer service
- mobile services
- end users
- service quality
- service oriented
- information services
- network services
- database
- application level
- service discovery
- service oriented architecture
- service composition
- computing environments
- petri net
- response time
- digital libraries
- database systems
- metadata
- information retrieval
- data mining