Design for service innovation: a methodology for designing service as a business for manufacturing companies.
Sun K. KimKosuke IshiiKurt A. BeiterNaoshi UchihiraYuji KyoyaPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- manufacturing companies
- service quality
- telecommunications industry
- case study
- design methodology
- management system
- service providers
- service oriented
- service management
- service delivery
- web services
- knowledge management
- electronic commerce
- enterprise systems
- design process
- conceptual framework
- service composition
- end users
- online services
- electronic business
- data mining
- database
- service oriented architecture
- user interface
- decision making
- information systems
- artificial intelligence
- machine learning