My Friend the Customer.
Charles WeirJames NobleAngela MartinRobert BiddlePublished in: EuroPLoP (2004)
Keyphrases
- social networks
- electronic commerce
- customer behavior
- customer service
- social networking
- social network analysis
- online social networks
- power law
- customer satisfaction
- expert systems
- call center
- customer relationship management
- customer knowledge
- databases
- transportation costs
- potential customers
- churn prediction
- transactional data
- neural network