An analytical model based on the ETSI criteria for the evaluation of user satisfaction in UMTS.
Paolo GiacomazziLuigi MusumeciGiacomo VerticalePublished in: Wirel. Networks (2006)
Keyphrases
- user satisfaction
- evaluation criteria
- information systems
- service quality
- perceived quality
- information quality
- structural equation modeling
- video conferencing
- objective measures
- quality attributes
- user perceptions
- database
- user engagement
- perceived usefulness
- customer satisfaction
- heterogeneous networks
- mobile users
- mobile phone