ANWB Automates and Improves Service Personnel Dispatching.
Peter van HuigenboschJoris van de KlundertLaurens WormerPublished in: Interfaces (2011)
Keyphrases
- service providers
- end users
- data processing
- service discovery
- information systems
- web services
- scheduling problem
- manufacturing systems
- processor sharing
- mobile services
- service composition
- information services
- database
- data mining
- management system
- service quality
- user interface
- web service composition
- learning algorithm
- customer service
- production scheduling
- service management
- customer support