Browser Update Practices in Households: Insights from Protection Motivation Theory and Customer Satisfaction.
Srikar VelichetyAlexandra DurcikovaPublished in: AMCIS (2012)
Keyphrases
- customer satisfaction
- service quality
- case study
- online shopping
- user satisfaction
- product design
- web pages
- user interface
- information systems
- customer reviews
- web browser
- data mining
- electronic commerce
- service providers
- database systems
- decision making
- customer service
- information quality
- internet banking
- core competence
- customer retention