An empirical study for the implementation of customer-oriented e-Government service.
Jeeyoeng KimSeockho JangJongmo HwangPublished in: BCD (2023)
Keyphrases
- e government
- service delivery
- public services
- service provision
- electronic government
- public sector
- secure information sharing
- government services
- digital government
- customer service
- developing countries
- public administration
- government agencies
- customer satisfaction
- inter organizational
- government organizations
- service offerings
- web services
- information sharing
- knowledge management
- call center
- service oriented
- website
- service quality
- business process change
- governmental organizations
- national level
- current practices
- federal government
- digital archives
- end users
- object oriented
- electronic commerce
- data mining