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The role of Information Technology in service innovation in the two different quadrants of the service-process matrix.
Adnan Ozyilmaz
Daniel Berg
Published in:
Int. J. Serv. Technol. Manag. (2009)
Keyphrases
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information technology
service oriented
service providers
case study
customer service
web services
service quality
service composition
information services
information systems
single server
customer satisfaction
mobile services
end users
data sets
development process
health care
loosely coupled
knowledge management