User perceptions of social questions and answer websites for library reference services: A content analysis.
Shengli DengYin ZhangPublished in: Electron. Libr. (2015)
Keyphrases
- content analysis
- user perceptions
- website design
- discussion groups
- website
- user satisfaction
- user experience
- online communities
- computer supported collaborative learning
- collaborative learning
- web services
- social capital
- service providers
- collaborative knowledge building
- online discussion
- knowledge construction
- conceptual framework
- social networks
- service quality
- discussion forums
- web pages
- government services
- social interaction
- marketing strategies
- online stores
- image sequences
- e learning
- video content