E-service quality competition through personalization under consumer privacy concerns.
Eunjin KimByungtae LeePublished in: Electron. Commer. Res. Appl. (2009)
Keyphrases
- service quality
- privacy concerns
- online shopping
- electronic commerce
- personal information
- privacy preserving
- customer satisfaction
- internet shopping
- technology acceptance
- distributed data
- data privacy
- service providers
- private information
- information security
- user satisfaction
- information systems
- behavioral intention
- competitive advantage
- security and privacy issues
- user acceptance
- recommender systems
- user profiles
- information quality
- quality of service
- real time
- collaborative filtering
- social networking